FAQ

Product-Specific FAQs:

1. What is the top speed of the Venom EV Strike Golf Carts?
   The Venom EV Strike Golf Carts can reach a top speed of 25 mph, making them suitable for both on-course and street use.

2. What type of battery does the Venom EV Strike 2P Course Golf Cart use?
   It uses a 100 Ah LiFePO4 Lithium Battery, offering excellent durability and a long lifespan.

3. Are Neptune Golf carts street legal?
   Yes, many of our golf carts, including the Venom EV Strike 4P Non Lifted Golf Cart, are designed for street use and meet local road regulations in most areas. Be sure to check your local laws for specific requirements.

4. How far can the golf carts travel on a full charge?
   On a full charge, our golf carts can travel up to 50-60 miles, depending on factors such as terrain and driving conditions.

5. What features come with the touchscreen display?
   The 10" touchscreen display in our golf carts offers Bluetooth audio, Apple CarPlay & Android Audio technology, a backup camera, parking assist, navigation, and more.

6. Can I customize my golf cart?
   Absolutely! Neptune Golf offers a range of customization options, including custom seats with color-matched stitching, dash upgrades, and more.

7. What warranties do you offer on golf carts?
   We provide a limited warranty covering manufacturing defects for up to 2 years. Additional extended warranties may be available upon request.

8. How do I charge my golf cart?
   All our electric golf carts come with a 52V vehicle-load charger. Simply plug it into a standard electrical outlet to recharge the battery.

9. Are your golf carts suitable for hilly terrains?
   Yes, our carts are equipped with powerful motors and can handle up to a 20% incline, making them ideal for hilly golf courses or neighborhoods.

10. Do you offer financing options for your golf carts?
    Yes, Neptune Golf offers flexible financing options to make purchasing a golf cart more affordable. Contact us for more details.

Generic FAQs:

1. What are your store hours?
   Our store is open Monday to Friday from 9 AM to 6 PM, and Saturdays from 10 AM to 4 PM.

2. Do you offer delivery for your golf carts?
   Yes, we offer nationwide delivery for all of our golf carts. Delivery times may vary based on your location.

3. Can I test drive a golf cart before purchasing?
   Absolutely! You can schedule a test drive at our showroom to experience the performance and features of our golf carts.

4. What forms of payment do you accept?
   We accept all major credit cards, PayPal, and financing options. Cash payments are also accepted in-store.

5. How long does shipping take?
   Shipping times vary based on your location but typically range between 7-10 business days for in-stock items.

6. Do you offer maintenance and repair services?
   Yes, we provide full maintenance and repair services for all our golf carts. You can schedule an appointment with our service department.

7. Can I return or exchange a golf cart?
   We offer a 30-day return policy for unused golf carts. For exchanges, please contact our customer service team to discuss the available options.

8. Do your golf carts come with insurance?
   We do not include insurance with the purchase of a golf cart, but we recommend consulting your local insurance provider to cover your vehicle.

9. How can I contact customer service?
   You can reach our customer service team by phone at [Phone Number] or email us at [Email Address]. We’re available Monday to Friday from 9 AM to 6 PM.

10. Do you sell replacement parts and accessories?
    Yes, we offer a wide range of replacement parts and accessories for all our golf carts. Visit our Parts section or contact us for more details.